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Is Slack Down? Yes. – The New York Times

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Slack, the widely used messaging platform, had a significant disruption on Monday as many U.S. employees returned to work after the holidays.

The company first called the service issue an “incident” in a statement on its website and updated it to an outage an hour later. “Customers may be having problems loading channels or connecting to Slack right now,” the statement said. “Our team is investigating and we will provide more information as soon as we have it. We apologize for any disruptions. “

Downdetector website, which records internet disruptions, saw an increase in reported problems with Slack around 10 a.m. East Coast time, and the company released its statement on the issue at 10:14 a.m. Users were unable to send messages, download channels, make calls, or sign in to the service.

Half an hour later, Slack said it was still under investigation. At 11:20 am, the company said, “All hands are on deck to investigate further.” A few minutes before noon, the company said it was still trying to resolve the issues.

It wasn’t immediately clear how many of Slack’s 10 million+ daily users were affected. When asked about the extent of the outage and the possible causes, a Slack representative said there were no additional details to be shared beyond the updates the company posted online.

“Our teams are aware of the problem and are investigating it,” said the representative. “We know how important it is for people to stay connected and we work hard to make sure everyone is walking normally.”

Slack has become an indispensable tool in the workplace over the past few years. Many users in media organizations and businesses have worked from home due to the coronavirus pandemic. More than 750,000 companies use the service, according to the company, which became an independent publicly traded company in mid-2019.

Salesforce, a company that sells marketing and sales software, announced in December that it would buy Slack for $ 27.7 billion in cash and stock. This is the latest in a number of major deals that show the need for tools that people can use remotely. Adobe announced in November that it plans to acquire management software company Workfront for $ 1.5 billion, and Atlassian, which sells tools for developers, announced that it would acquire business services company Mindville for an undisclosed amount to buy.

The high-profile deals showed intense competition in the workplace software market. Other companies with such products, including Airtable, Dropbox, and Smartsheet, could be potential targets for acquisitions by high performing tech companies. Executives at Slack, which was founded in 2010, had declined such offers in the past.

The company is also facing increasing competition, particularly from Microsoft, which has a collaboration product called Teams. In July, Slack filed a complaint with the European Commission alleging that Microsoft wrongly bundled Teams with its Microsoft Office work products such as Word, Excel, and PowerPoint.

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